Privacy Policy

ELLIS COUNTY MUSIC CENTER – PRIVACY POLICY

Updated: April 22, 2024

Thank you for shopping with Ellis County Music Center. We are committed to respect your privacy, and to comply with applicable data protection and privacy laws. Your privacy is important to us. For this reason, this privacy statement has been created to demonstrate our commitment.

This page explains how we collect, use and protect the information that you provide to us through Ellis County Music Center websites, our mobile sites, applications and our use of social media sites (collectively, the “Sites”), services, applications, store, and any other personal information obtained when you call, email, or otherwise communicate with Ellis County Music Center. By accessing the Sites on any computer, mobile phone, tablet, or other device, making a purchase from Ellis County Music Center, or otherwise interacting with Ellis County Music Center, you agree to the terms and data practices described in this Privacy Policy.

For the purposes of this Privacy Policy, unless otherwise noted, all references to Ellis County Music Center includes Ellis County Music Center, Inc. and http://www.elliscountymusiccenter.com.

“Personal data” means information relating to you or another identifiable individual.

Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with this policy, then do not utilize our products and services nor provide Ellis County Music Center with your personal data.

COLLECTION OF PERSONAL DATA

We accept and store any information that you submit on the Sites or by any other means. For example, you may provide personal data when you place an order, enter a giveaway, request information, or contact us. This information may include name, address, phone number, email address, credit or debit card and payment information, expiration date, CVV code, billing address and other personal data.

The personal data we collect varies depending upon the nature of the Services provided or used and our interactions with individuals.

We may collect personal data about individuals:

Directly from you: such as when you create an online account with us, make a purchase, participate in contests and promotions we offer, attend our events, or register to receive marketing and other communications from us, or contact us for customer support purposes.

From third parties: such as, public records, third party providers of services to us (e.g., fraud detection, identity verification and security), consumer data resellers, social networks, joint marketing partners and affiliate companies.

Related to your use of our Services: including information we collect automatically when you use our Sites, visit our Store, or interact with us, or information we derive about you and your preferences or interests based on the personal data we collect and our interactions with you. For example, when you browse our Sites, we receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Registration, accounts and profiles: when you register for an account with us we collect your name and email and password; we may also collect additional information such as your preferences, location and payment details.

Purchases, orders and payments: if you make a purchase, submit an order, return items, or sign up for certain Services, we will collect information in order to process your payment, order or refund, and fulfill your order. This information may include name, billing and shipping address, shipping details, payment type, as well as credit card number or other payment account details (e.g., PayPal).

Marketing, surveys and events: if you sign up to receive news, updates, offers and other marketing communications from us, we may collect name, contact information, and data regarding your preferences. We may also collect name, age, email address, and other information when you participate in contests, sweepstakes, events or activities offered by us (collectively, "events") or submit surveys or feedback to us.

Your communications and requests: when you email us, call us, or otherwise send us communications, we collect and maintain a record of your contact details, communications and our responses.

User content: if you post content or submit reviews and comments to us ("User Content"), we may maintain a record of your User Content, including the location, date and time of submission.

Stores: In addition, when you visit our Store, we may collect personal information about you automatically through CCTV footage. If you contact us by phone, we may record our calls with you for quality, training and protection purposes and to increase our understanding of our customers and for other research and analytical purposes.

Profile and Interests: we may create profiles relating to you in order to show you the content that we think you might be interested in and reach you with more relevant ads and marketing.

WHAT DO WE DO WITH YOUR INFORMATION?

Ellis County Music Center may use personal data collected from you and other information collected automatically for a variety of purposes, including, and without limitation, to:

Provide support and services: including to provide our Services, operate our Sites, Apps and online services, and interact with you in our Store; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes.

Analyze and improve our business: including to better understand how users access and use our Services and Sites, to evaluate and improve our Sites, Services and business operations, and to develop new features, offerings and services; to conduct surveys and other evaluations (such as customer satisfaction surveys); to monitor consumer interest in our products and Services; to troubleshoot problems that may arise on the Sites; to improve the accuracy of our customer database; to increase our understanding of our customer database; to increase our understanding of our customers; and for other research and analytical purposes.

Personalize content and experiences: including to tailor content we send or display on our Sites and other Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences.

Advertise, market and promote: including to reach you with more relevant ads and to evaluate, measure and improve the effectiveness of our ad campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our Services, products, or other information we think may interest you; to identify potential new customers; and to administer promotions, sweepstakes, contests or other special promotions.

Secure and protect our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct.

Defend our legal rights: including to manage and respond to actual and potential disputes and claims, and to otherwise establish, defend or protect our rights or interests.

Audit, report, comply with corporate governance, and to support internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.

Comply with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests.

Aggregate and De-identified Data: We may de-identify information and create anonymous and aggregated data sets and reports to assess, improve and develop our business, products and services, prepare bench marking reports on our industry and for other research, marketing and analytics purposes.

Post testimonials: We may post testimonials on our Services that may contain personal information.

Partner with vendors, consultants, and other service providers: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us, or on our behalf, and require access to such information to do that work. The categories of third parties we may share personal information with are as follows: Ad Networks, Affiliate Marketing Programs, Finance & Accounting Tools, Payment Processors, Performance Monitoring Tools, Sales & Marketing Tools, Social Networks Testing Tools, User Account Registration & Authentication Services, Website Hosting Service Providers.

CONSENT

By disclosing your personal information to us, interacting with us or using our Services, you understand and agree that Ellis County Music Center may collect, use and disclose your personal information in accordance with this Privacy Policy.

DISCLOSURE

We may share or disclose the personal information we collect as follows:

Service providers: We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, customer service and/or support providers.

Legal compliance: We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.

Business transfers: We may disclose and/or transfer personal information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, financing and/or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.

Protect our rights: We may disclose personal information where we believe it necessary to respond to claims asserted against us, to enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation and/or to protect the rights, property or safety of Ellis County Music Center or our affiliates, clients, customers and/or others.

We will keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

NOT COVERED BY THIS NOTICE

This Privacy Policy does not apply to job applicants, or to Ellis County Music Center employees and non-employee workers, whose personal information is subject to different privacy notices.

EMAIL ADDRESSES

We may collect, store, and use any information that you submit via email or any of the forms on the Sites. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.

Email opt out: From time to time, Ellis County Music Center may notify you by email of special promotions, changes to the Sites, new product lines or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information, follow the instructions at the bottom of the promotional message to Opt Out.

HOW WE PROTECT YOUR INFORMATION

The security of your personal information is important to us. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

You should only access the Services within a secure environment. We urge you to take steps to keep your personal information safe, such as choosing a strong password and logging out of your User account and closing your web browser when finished using the Services.

If you provide your credit card information on the Sites, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption - the strongest encryption standard commercially available.

Additional information regarding this data security can be found at the following url:

https://www.wix.com/website-security

INSTRUMENT RENTALS AND FINANCING

When renting instruments, we do ask for personal information to verify your identity and credit history. When renting online, this information is collected using high-grade SHA-256 RSA encryption for secure (https) connections over TLS, the same level of security used by banks and other financial institutions.

Additional information regarding this data security can be found at the following url:

https://www.formsite.com/security/

Once this information is processed, it is deleted from the Sites which typically occurs within 1-3 business days.

You agree that all personal information you provide to us is true, complete, and accurate, and that you will notify us of any changes to such personal information.

THIRD PARTY COMPANIES

Ellis County Music Center’s Privacy Policy only applies to Ellis County Music Center and our website. It does not apply to websites or pages that are linked to or from our website, or third party companies.

From time to time, we offer special finance promotions through and by outside financing companies. These agreements are between the buyer and the outside company. The terms and companies are disclosed upfront.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Examples of these providers maybe Visa, Mastercard, and Affirm. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Remember that certain providers may be in or have facilities that are located a different jurisdictions than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Our Sites use data collected by Facebook Pixel to help us learn about store visits and the pages being viewed by Facebook users.

If you choose to link, create, or log in to your Services account with a social media service (e.g., Facebook, Instagram, etc.), we collect your permission to access certain information from your profile with that social media service. If you post or if you engage with a separate social media service or interact with us on our page with any social media service, we may collect personal data about you related to those interactions.

We may obtain personal data, such as demographic information or updated contact details, from third parties; we may also collect information from public records.

Ellis County Music Center may use Google Analytics to evaluate use of the Sites for our internal purposes such as evaluating usages of the Sites. To learn how Google Analytics collects and processes data, please visit:

https://www.google.com/policies/privacy/partners

Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with our Sites, like the items in your shopping cart or wish list for example. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit. We may use cookies to: (1) enhance or personalize your usage of the Sites and shopping experience; (2) allow you to use the Sites without having to re-enter your user name and password; (3) monitor the Sites usage; (4) manage the Sites; and (5) improve the Sites and our products and services, including providing you with interest-based ads.

If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the Sites, or that we may put on the Sites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

Do-Not-Track Signals. Please note that our Sites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Services, you should not rely on any 'Do Not Track' feature your browser might have.

INTERNET-BASED ADVERTISING

We work with third party ad networks, channel partners, affiliates, measurement services, analytics and others ("third party ad companies") to display advertising on our Services, and to manage or measure our advertising on third party sites, social media platforms, mobile apps and online services, as well as to send you promotional materials or offers via email or direct mail. We and these third party ad companies may use cookies, pixels tags, and other tools to collect activity information on our Services (as well as on third party sites and services), as well as IP address, device ID, cookie and advertising IDs, and other identifiers, general location information, and, with your consent, your device's geolocation information; we and these third party ad companies use this information to provide you more relevant ads and content and to evaluate the success of such ads and content.

You may control how participating third party ad companies use the information that they collect about your visits to our Sites, and those of third parties. In order to display more relevant targeted advertising to you, get more information, or opt-out go to:

https://optout.networkadvertising.org/ (Network Advertising Initiative)

https://optout.aboutads.info/ (Digital Advertising Alliance)

Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or "contextual" ads on our Services. You may also continue to receive targeted ads on other websites, or from companies that do not participate in the above programs.

AGE OF CONSENT

By using the Sites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our Sites are not directed to children under the age of 13, and Ellis County Music Center does not knowingly collect or maintain personal information online from children we actually know at the time of collection are under the age of 13.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Sites. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

When we make changes to the Privacy Policy, we will change the "Last Updated" date above. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Services constitutes your consent to any changes to this Privacy Policy.

QUESTIONS AND CONTACT INFORMATION

We respect your right to access and correct your personal information. To review or correct your personal information, or to change your communication preferences, please call us at 972-937-5300.

We will be glad to help. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.

If you have any questions or concerns about this Privacy Policy please contact us at:

Ellis County Music Center, Inc.

Attn: Privacy Compliance

1568 N. Hwy 77

Suite 102

Waxahachie, TX 75165

972-937-5300